For this case, without the datalog, we can't do anything.
But there will be one reason for this problem, it is the vehicle configuration has been verified before, so the downloaded files from our sever can't be matched with this car. You can try to clear these codes to see whether it works. And also it is strongly suggested you send us the datalog.
Once you stop recording the datalog, it will be saved automatically. Or you can try to find the datalog manually from the following path: Scan->Datalogging->Make->Europe->BMW